Complaints

We take complaints seriously and aim to resolve them fairly, promptly and transparently.

Issues you can complain about

• Account opening, suspension or closure.
• Bet acceptance, settlement or void decisions.
• Deposits, withdrawals or other transactions.
• Identity verification or KYC.
• Responsible gambling tools, including limits, take-a-break or self-exclusion.
• Marketing communications.
• Privacy or data handling.
• General service issues.

Step 1 — Contact our support team

Email support@pickiebet.com with the subject line "Complaint".

Please include:

• your full name;
• your account email;
• the bet ID, transaction ID or reference number (if applicable);
• the date of the issue;
• a clear description of what happened;
• any supporting documents or screenshots.

Step 2 — Fair review

We will acknowledge your complaint, review the relevant records (including account history, transactions and communications), and respond within a reasonable period. Where a complaint is more complex, we will keep you informed of progress. Most complaints are resolved within 28 days.

Step 3 — Escalation

If you are not satisfied with our response, you may escalate the matter to the relevant regulator. For wagering complaints, this is the Northern Territory Racing and Wagering Commission (nt.gov.au/industry/gambling). Privacy complaints may also be referred to the Office of the Australian Information Commissioner (oaic.gov.au).

pickiebet.com is operated by PUNTAA PTY. LTD., licensed as a Sports Bookmaker by the Northern Territory Racing and Wagering Commission under the Racing and Betting Act 1983 (NT). Sports Bookmaker Licence No. NT-RWC-SB-2017-0412. The service is available only to Australian residents aged 18 and over.